FAQs - Frequently Asked Questions

We hope you will find the answers to your questions about the practice and dental care here. Our Quality Charter page may also answer many of your questions. If your question is unanswered, please ask us via the enquiry form on the contact page, by calling 01423 865149 or e-mail questions@castledental.co.uk

 

General

Is the practice open during the weekend?
Do you have facilities for disabled people?
Am I able to park nearby?
Is there a complaints procedure?
What toothpaste would you recommend?
What is plaque?
Why is sugar bad for teeth?
Why do my gums bleed when I brush my teeth?
How can I encourage my child to brush his/her teeth?
Are electric toothbrushes better than manual ones?
Why is flossing so important?

 

Emergency

What do I do in an emergency?
If I have toothache, how soon can I be seen?
What do I do if I have an emergency, out of surgery hours?

 

Payments

Do you see patients on the NHS?
How much do the treatments costs?
Will I receive an estimate of costs before work is undertaken?
What is Denplan?
Is there a charge if any work needs to be carried out on an existing filling?

 

Appointments

If I have toothache, how soon can I be seen?
Is there a charge if I miss an appointment?

 

Treatment

I'm terrified - how can you help?
Can I arrange an appointment when I choose to just have my teeth cleaned?
What should I do if my crown falls out?
Why am I referred to the hygienist for scale and polishes?
Can my teeth be made to look whiter?
I have old discoloured fillings visible in my front teeth, can these be treated to look better?

 

General

Is the practice open during the weekend?
No, although we do offer late evening appointments on a Monday. Should you have any queries regarding our opening hours, please do not hesitate to contact us.

Do you have facilities for disabled people?
Yes, we have a new surgery along with our reception on the ground floor.

Am I able to park nearby?
Yes, as well as street parking there are two car parks very close to the practice.

Is there a complaints procedure?
Yes. Should you have any cause to complain, please contact one of the partners.

What toothpaste would you recommend?
As long as the toothpaste contains fluoride it is then personal preference to the strength of flavour. Be aware of whitening toothpaste these can be abrasive - check with your dentist or hygienist. For children (usually up to 6 or 7 years) we recommend children's toothpaste.

What is plaque?
Plaque is a soft, sticky, pale yellow film which forms on the surface of everybody's teeth. It contains harmful bacteria that can cause gum disease and tooth decay and for this reason, it is important to remove it when brushing our teeth.

Why is sugar bad for teeth?
The bacteria in plaque, loves to feed on the sugar we eat and produces what's known as 'plaque acid'. The more you eat or drink foods that contain sugar, the more the plaque acid attacks and then your teeth will suffer, through gum disease and/or tooth decay.

Why do my gums bleed when I brush my teeth?
In most cases, it is due to plaque being present along the gum-line which irritates the gums causing them to become inflamed (red & swollen), it doesn't take much plaque to cause this. If your gums do bleed, it is advisable to seek advice from your dentist or hygienist.
It is very important to clean more thoroughly particularly to these areas, to remove the plaque.
The tip is; if your gums bleed, brush and floss more regularly.

How can I encourage my child to brush his/her teeth?
If…
-- Brushing together (with Mum, Dad or siblings)
-- Making it a game
-- Persevering (and sticking) to a strict routine
-- Reward system

…isn't working, at the practice we have a qualified oral health educator, who does help children (and then parents too for that matter!), understand the reason for keeping a healthy mouth. If you feel your child could benefit then please, do not hesitate to contact us.

Are electric toothbrushes better than manual ones?
Yes, but not because they're quicker.
Many electric toothbrushes have timers, which usually and should run for a minimum of 2 minutes, the recommended brushing time. You do still have to be as thorough with an electric toothbrush as you would with a manual one. Contact us if you would like to know more, as there are many different ones available on the market.

Why is flossing so important?
Whether using an electric or manual toothbrush, it is still difficult to clean between the teeth where plaque can still collect. Flossing or using other kinds of inter-dental aid will help remove it.

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Emergency

What do I do in an emergency?
Contact us straight away.

If I have toothache, how soon can I be seen?
You will be seen on the day. If this is not possible, you will certainly be seen within 24hrs.

What do I do if I have an emergency, out of surgery hours?
Contact us straight away. Our answering machine message will inform you of a number you can contact, even over the weekend.

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Payments

Do you see patients on the NHS?
As from 1st April 2006, we will no longer be able to see children on the NHS. Children can be seen like adults on a private basis, enabling you to benefit from our high standard of care. We also offer the facility, of a monthly budgeting scheme through Denplan. (Contact 0800 401402)

How much do the treatments costs?
Look under treatment costs, where you will find a list of our prices. Should you require any further information, please do not hesitate to contact us.

Will I receive an estimate of costs before work is undertaken?
Detailed estimates are always given prior to treatment.

What is Denplan?
Paying for your dental care through Denplan (Contact 0800 401402) can help spread the cost of your dental treatment throughout the year, in some cases for as little as £16.15 a month for adults or £8.50 a month for children. It also provides considerable cover in case of an emergency and accidental trauma to teeth, even when abroad.

Is there a charge if any work needs to be carried out on an existing filling?
All completed dental treatment is guaranteed for a year. Individual cases can be discussed with your dentist.

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Appointments

If I have toothache, how soon can I be seen?
You will be seen on the day. If this is not possible, you will certainly be seen within 24hrs.

Is there a charge if I miss an appointment?
Yes. If an appointment is cancelled at short notice and the time cannot be filled with another patient, this incurs a charge also.

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Treatment

I'm terrified - how can you help?
We are more than happy to see nervous patients and always make time to discuss your anxieties. If any treatment is required, it will be tailored to your individual needs. If necessary a mild sedative can be given to relax you further.

Can I arrange an appointment when I choose to just have my teeth cleaned?
Seeing the hygienist is prescribed treatment from the dentist - this is a legal requirement. Providing you have seen the dentist for an examination within the year it is no problem arranging a scale and polish.

What should I do if my crown falls out?
Don't throw it away, but bring it with you when you've contacted us, to arrange an appointment where we will see you as soon as possible that is convenient for you

Why am I referred to the hygienist for scale and polishes?
The hygienist has specific training in this field of preventive dentistry. It is important for your long term oral health, to take advantage of the services of our dental hygienists - providing healthy teeth and gums for life.

Can my teeth be made to look whiter?
Yes. Tooth whitening (or bleaching) is a quick, safe way to brighten up your smile.
Speak to your dentist or ask to see our 'tooth whitening' leaflets.

I have old discoloured fillings visible in my front teeth, can these be treated to look better?
Yes. The practice has invested in the latest tooth coloured material (Enamel plus HFO). It can be used to replace old or unsightly fillings with amazing results.
See white fillings for more information.

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